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PRIVACY POLICY: We do not share your information and consider all information and data relating to our customers to be absolutely confidential. GENERAL POLOCY: Shirleybee Candles strives in providing quality candles and good customer service. We offer a 100% guarantee on all our candles. All our candles are inspected to insure quality prior to shipping. If you are not completely satisfied, you may return the candle and we will refund the cost of the item. Candles will be insured when shipped to you. PAYMENT OPTIONS: We gladley accept money orders, Visa, Master Card, Discover, American Express, or you can pay through PayPal. All payments are made through a Secure Sockets Layer Protocol (SSL). Visa, Master Card, American Express, is processed on a secure server(SAL) and electronically encrypted for your protection through ProPay. This is surely a secure and easy way to send payment online. PAYPAL payments enable an individual with an e-mail address to securely, easily and quickly send payment online. Personal Accounts are absolutely FREE. PAYPAL automatically encrypts your confidential information through their (SSL) secure server. PAYPAL is easy to sign up and payment clears automatically. To sign up or get add- itional information visit their website at www.paypal.com. SHIPPING: We ship all our products with US Postal Service (USPS) or UPS. If you should need special shipping, please contact us at 870-386-5691 or 870-386-2674 (message). RETURN POLICY: We back our 100% guarantee policy. If you are not completely satisfied with your purchase, you can return the product within 15 days from receipt of your merchandise. You will be refunded for the cost of the item. Postage is non-refundable. To return an item, contact us to get an authorization number. These return authorization numbers are to insure accurancy of your return. E-mail shirley8@earthlink.net